Returns & Exchanges
At Stetson, we stand by the quality of our craftsmanship and offer a 30-day return window for unworn, unwashed items in their original packaging. We strive to ensure your experience is as seamless as the fit of our legendary hats and apparel.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is submitted, download and print the prepaid shipping label provided via email to ensure tracked and insured transit.
Pack Your Items
Securely place the items in their original box or a similar sturdy container, ensuring all original tags are attached and the return slip is included inside.
Ship and Track
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing