Frequently Asked Questions
Everything you need to know about your Stetson order.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Refer to our comprehensive size chart on each product page to match your measurement to the corresponding Stetson size.
What is your return policy for headwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, hats must be returned in their original box to prevent crown crushing during transit.
How long does shipping take within the United States?
Standard shipping typically takes 5-7 business days. We also offer expedited 2-day and overnight shipping options at checkout for those who need their legendary style delivered sooner.
How should I care for my felt or straw hat?
Felt hats should be brushed counter-clockwise with a soft-bristled brush to remove dust. For straw hats, a damp cloth is sufficient for light cleaning. Always store your hat upside down on its crown or on a hat rack to maintain the shape of the brim.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.